Service Delivery Charter

CITIZENS’ SERVICE DELIVERY CHARTER

We are strongly committed to offering service in a fair, impartial, patriotic and loyal manner to all customers.

Service / Good Rendered

Requirement to Obtain Service/Good

User Charges (Ksh.)

Time Line

Processing admission for new students

Relevant previous exam results/ National ID and Passport photos

1,500

30 Min

Enquiries for services provided

Contact Principal’s Office

Free 

10 Min

Training 

Minimum entry grade

Tuition fees

Depends on course duration

Issuance of certificates/ progress reports

Completion of an examination, Payment of full fees

Free 

10 Min

Response to official correspondence

Communication awaiting response

Free 

1 Day

Registration for external examinations

Exam Fees/ID/Passport Photo/Relevant Certificates

As per exams body

3 Days

Payment for goods and services

Delivery Note/Invoice

Free 

14 Days

Issuance for training materials for trainees

Requisition 

Free 

1 Day

Payment for salaries for staff

ID/Employment No.

Free 

10 Min

Discipline of students

Reported discipline

Free 

Immediately

Attending to students’ issues

Identified issues

Free 

Immediately

Attending to parents’ and other stakeholders’ issues

Presented issues

Free 

Immediately

Student placement and assessment for attachment

Payment for attachment

2,000

30 Days

Assessment during attachment

Processing students’ institute IDs

Passport Photos/Admission letter/ID fees

250 

7 days

Responding to applications for training

Filled application form

Free 

2 Days

Clearance of teachers on transfer

Transfer letter from TSC, Duly filled clearance form

Free 

7 Days

Guidance and Counselling for students and staff

Identified counseling needs, Appointment.

Free 

30 Min

We are Committed to Courtesy and Excellence in Service Delivery

Cases where service delivery is perceived to be inefficient or unsatisfactory channel all your complaints to Public Complaints Officer 0771797144 / the Principal, Bumbe TTI / County Director TVET P.O. Box 15 – 50400, Busia. Or Regional Director of Education, P.O. Box 2441 Kakamega or Director Technical Education/ CS Education or The Commission Secretary, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki way, Nairobi.