Citizens' Service Delivery Charter

Service / Good Rendered
Requirement to Obtain Service/Good
User Charges (Ksh.)
Time Line
Processing admission for new students
Relevant previous exams/National ID Passport photos
1,500
30 Minutes
Inquiries for Services provided
Contact Principal's Office
Free
10 Minutes
Training
Minimum entry grade
Tuition Fees
Depends on course duration
Issuance of certificates/progress reports
Completion of examinations, payment of full fees
Free
10 Minutes
Response to official correspondance
Communication awaiting response
Free
1 Day
Registration for external examinations
Exam fees/ID?Passport Photo/Relevant certificates
As per exams body
3 Days
Payment for goods and services
Delivery Note/Invoice
Free
14 Days
Issuance for training materials for trainers
Requisition
Free
1 Day
Salaries pyment for staff
ID/Employment Number
Free
10 Minutes
Discipline of students
Reported discipline
Free
Immediately
Attending to students' issues
Identified issues
Free
Immediately
Attending to parents' and other stakeholders' issues
Presented issues
Free
Immediately
Student placement and assessment for attachment
Payment for attachment
2,000
30 Days
Processing students' institute IDs
Passport photos/admission letter/ID fees
250
7 Days
Responding to applications for training
Filled application form
Free
2 Days
Clearance of Trainers on transfer
Transfer letter from TSC, Dully filled clearance form
7 Days
Guidance and Counselling for students and staff
Identified counselling needs, appointment
Free
30 Minutes

We are committed to Courtesy and Excellence in Service Delivery.

Cases where service delivery is perceived to be inefficient or unsatisfactory channel all your complaints to Public Complaints Officer 0771797144 / the Principal, Bumbe TTI / County Director TVET P.O. Box 15 – 50400, Busia. Or Regional Director of Education, P.O. Box 2441 Kakamega or Director Technical Education/ CS Education or The Commission Secretary, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki way, Nairobi.