CITIZENS’ SERVICE DELIVERY CHARTER
We are strongly committed to offering service in a fair, impartial, patriotic and loyal manner to all customers.
Service / Good Rendered | Requirement to Obtain Service/Good | User Charges (Ksh.) | Time Line |
Processing admission for new students | Relevant previous exam results/ National ID and Passport photos | 1,500 | 30 Min |
Enquiries for services provided | Contact Principal’s Office | Free | 10 Min |
Training | Minimum entry grade | Tuition fees | Depends on course duration |
Issuance of certificates/ progress reports | Completion of an examination, Payment of full fees | Free | 10 Min |
Response to official correspondence | Communication awaiting response | Free | 1 Day |
Registration for external examinations | Exam Fees/ID/Passport Photo/Relevant Certificates | As per exams body | 3 Days |
Payment for goods and services | Delivery Note/Invoice | Free | 14 Days |
Issuance for training materials for trainees | Requisition | Free | 1 Day |
Payment for salaries for staff | ID/Employment No. | Free | 10 Min |
Discipline of students | Reported discipline | Free | Immediately |
Attending to students’ issues | Identified issues | Free | Immediately |
Attending to parents’ and other stakeholders’ issues | Presented issues | Free | Immediately |
Student placement and assessment for attachment | Payment for attachment | 2,000 | 30 Days |
Assessment during attachment | |||
Processing students’ institute IDs | Passport Photos/Admission letter/ID fees | 250 | 7 days |
Responding to applications for training | Filled application form | Free | 2 Days |
Clearance of teachers on transfer | Transfer letter from TSC, Duly filled clearance form | Free | 7 Days |
Guidance and Counselling for students and staff | Identified counseling needs, Appointment. | Free | 30 Min |
We are Committed to Courtesy and Excellence in Service Delivery
Cases where service delivery is perceived to be inefficient or unsatisfactory channel all your complaints to Public Complaints Officer 0771797144 / the Principal, Bumbe TTI / County Director TVET P.O. Box 15 – 50400, Busia. Or Regional Director of Education, P.O. Box 2441 Kakamega or Director Technical Education/ CS Education or The Commission Secretary, Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki way, Nairobi.